Terms & Conditions
Last Updated: 20th August 2026
Welcome to Solera Select.
These Terms & Conditions govern your use of the Solera Select website and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use the website or place an order.
1. About Solera Select
Solera Select is a wine retailer operating in Ghana.
Business Name: Patience Cellar Selection
Physical Address:
Telephone:
Email: hello@soleraselect.com
Website: soleraselect.com
2. Age Requirement
Solera Select sells alcoholic beverages.
You must be 18 years of age or older to purchase alcoholic beverages from this website.
By placing an order, you confirm that you are legally permitted to purchase and receive alcoholic beverages in Ghana.
We reserve the right to request valid identification to verify your age before completing or delivering an order. We may refuse a sale or delivery where satisfactory proof of age cannot be provided.
3. Products
We make reasonable efforts to ensure that product descriptions, images, prices and availability displayed on the website are accurate and up to date.
Product images are for illustration and may differ slightly from the actual product, packaging or presentation supplied.
Product availability may change without notice.
If a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer an alternative or arrange a refund.
4. Prices
All prices displayed on the website are in Ghana Cedis (GH₵) unless otherwise stated.
Prices may change from time to time. The price applicable to an order is the price displayed when the order is placed.
Applicable delivery charges and other fees will be displayed at checkout.
5. Orders
When you place an order, you are requesting to purchase the products selected.
After submitting an order, you will receive an order confirmation.
An order remains subject to product availability, successful payment where applicable, and any verification reasonably required to fulfil the order.
We reserve the right to decline or cancel an order where there is a genuine reason, including:
- A product being unavailable.
- An obvious pricing or listing error.
- Suspected fraudulent or unauthorised activity.
- Inability to verify information required to fulfil the order.
- Inability to complete delivery.
If an order is cancelled after payment has been received, we will arrange an appropriate refund.
6. Payment
Payment may be made using the payment methods displayed at checkout.
Payments are processed through our authorised payment service providers.
Solera Select does not intentionally store customers’ complete payment card details.
You are responsible for ensuring that the payment information provided is accurate and that you are authorised to use the selected payment method.
7. Delivery
We offer delivery within Ghana, subject to the delivery areas and options available at the time of purchase.
Delivery charges are calculated and displayed at checkout based on the applicable delivery option, destination and order.
We aim to provide fast and reliable delivery. However, delivery times may vary depending on destination, product availability, order volume and circumstances affecting our delivery partners.
For full information, please see our Delivery & Shipping page.
8. Delivery of Alcoholic Beverages
Because our products include alcoholic beverages, age verification may be required when an order is delivered or collected.
We may refuse delivery if the recipient appears to be under 18 years of age or cannot provide satisfactory identification where identification is requested.
We will not knowingly deliver alcoholic beverages to a person who is under the legal purchasing age.
9. Local Pickup
Where local pickup is available, customers may collect eligible orders from the designated Solera Select location by prior arrangement.
The customer or authorised recipient may be required to provide order information and valid identification.
10. Returns & Refunds
Returns, exchanges and refunds are handled in accordance with our Returns & Refunds policy and applicable Ghanaian law.
Because our products include beverages, specific statutory cancellation or return provisions may not apply in every circumstance.
Nothing in these Terms is intended to remove or restrict a consumer right that cannot lawfully be excluded.
Please refer to our Returns & Refunds page for the applicable procedure and conditions.
11. Cancelling an Order
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been dispatched or prepared for collection.
Once an order has been dispatched or collected, cancellation may be subject to our Returns & Refunds policy and applicable law.
12. Customer Accounts
Customers may create an account to make future purchases and access information about their orders.
You are responsible for maintaining the confidentiality of your account login information and for activity carried out through your account.
Please contact us promptly if you believe that your account has been accessed without your permission.
13. Acceptable Use
You agree to use this website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Interfere with the operation or security of the website.
- Submit false, misleading or fraudulent information.
- Copy, reproduce or commercially exploit website content without permission.
14. Intellectual Property
The Solera Select name, logo, photographs, text, graphics, website design and other content on this website belong to Solera Select or their respective licensors unless otherwise stated.
You may not reproduce, modify, distribute or commercially exploit website content without prior written permission.
15. Privacy
We collect and process personal information in connection with website use, customer accounts, orders, payments, delivery and customer support.
Our handling of personal information is explained in our Privacy Policy.
We process personal information in accordance with applicable Ghanaian data-protection requirements.
16. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or error-free.
We may temporarily suspend access for maintenance, updates, security reasons or other operational requirements.
17. Third-Party Services
The website may use third-party services, including payment providers, delivery providers, hosting services and other technology providers.
These services may operate under their own terms and policies.
We are not responsible for interruptions or failures caused by third-party services outside our reasonable control.
18. Limitation of Liability
To the extent permitted by law, Solera Select will not be responsible for losses arising from circumstances outside our reasonable control, including delays or interruptions caused by third-party delivery providers, payment providers, telecommunications providers or other external services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable requirements.
The latest version will be published on this page together with the date of the most recent update.
20. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Ghana.
Any dispute arising from the use of this website or purchases made through it will be handled in accordance with applicable Ghanaian law.
21. Contact Us
If you have a question about these Terms, an order or any aspect of our service, please contact us:
Solera Select
[Physical Address]
[Telephone Number]
[Email Address]
[Website Address]
Last Updated: [Insert Date]